Privacy policy

Last updated: 1-10-2026

Eldoinn operates this store and website, including all related
information, content, features, tools, products and services (the "Services").
Eldoinn is powered by Shopify. This Privacy Policy describes how
we collect, use and disclose your personal information when you visit, use or
make a purchase through the Services, or otherwise communicate with us. Where
this policy conflicts with our Terms of Service, this policy controls in
relation to personal information.

By using the Services you acknowledge that you have read this policy and
understand how your information is collected, used and disclosed.

PERSONAL INFORMATION WE COLLECT
Depending on how you interact with the Services, we may collect:

• Contact details — name, billing address, shipping address, phone number and
email address
• Payment information — card and payment details, transaction details, form of
payment and payment confirmation, processed by our payment providers
• Account information — username, password, preferences and settings
• Transaction information — items you view, add to your cart or wishlist, and
orders you place, return, exchange or cancel
• Communications — the content of messages you send us, for example a support
request
• Device information — device, browser and network details, IP address and
other identifiers
• Usage information — how and when you interact with and navigate the Services

WHERE WE COLLECT IT FROM
• Directly from you, when you order, contact us or otherwise provide it
• Automatically through the Services, including via cookies and similar
technologies
• From our service providers, when they process information on our behalf
• From our partners and other third parties

HOW WE USE IT
• To provide the Services — process payments, fulfil and ship your order,
handle returns and exchanges, manage your account, and improve the shopping
experience
• Marketing and advertising — to send promotional messages and show you
relevant advertising, where you have consented
• Security and fraud prevention — to authenticate accounts, secure payments and
investigate suspicious activity
• Communicating with you — to provide customer support and respond to your
questions
• Legal reasons — to comply with the law, respond to valid legal process, and
enforce our terms and policies

WHO WE DISCLOSE IT TO
• Shopify, and vendors who perform services on our behalf such as IT, payment
processing, analytics, customer support, cloud storage, fulfilment and
shipping
• Business and marketing partners, who use your information in line with their
own privacy notices
• Third parties where you direct or consent to it
• Our affiliates and corporate group
• In connection with a business transaction such as a merger, or to comply with
legal obligations and protect our rights

We do not sell your personal information.

RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal
information about your access to and use of the Services in order to provide
and improve them. Information you submit is transmitted to Shopify and may be
shared with third parties located in countries other than where you live. In
these circumstances Shopify is responsible for its own processing of your
personal information, including responding to requests about it. See Shopify's
consumer privacy policy for more.

THIRD-PARTY WEBSITES AND LINKS
The Services may link to websites operated by third parties. We are not
responsible for their privacy or security practices, and our inclusion of a
link does not imply endorsement. Please review their policies before using
them.

CHILDREN'S DATA
The Services are not intended for children and we do not knowingly collect
personal information about children under the age of majority in your
jurisdiction. If you are a parent or guardian of a child who has provided us
with personal information, contact us using the details below and we will
delete it.

SECURITY AND RETENTION
No security measure is perfect and we cannot guarantee absolute security.
Please do not use unsecured channels to send us confidential information.

How long we keep your information depends on why we hold it: to maintain your
account, to provide the Services, to comply with legal obligations such as tax
retention requirements, or to resolve disputes and enforce our policies.

YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Have it corrected if it is inaccurate
• Have it deleted
• Receive a copy in a portable format
• Manage your marketing preferences — you can unsubscribe from promotional
emails at any time using the link in the email

If you are in the UK or the European Economic Area you may also:

• Object to or ask us to restrict processing for certain purposes
• Withdraw your consent where we rely on it, without affecting the lawfulness
of processing carried out before withdrawal

To exercise any of these rights, contact us using the details below. We may
need to verify your identity first. We will respond within the period required
by applicable law and will not discriminate against you for exercising your
rights.

COMPLAINTS
If you have a complaint about how we handle your personal information, contact
us using the details below. You also have the right to lodge a complaint with
your local data protection authority, such as the UK Information Commissioner’s Office (ICO).

INTERNATIONAL TRANSFERS
We may transfer, store and process your personal information outside the
country where you live. Where we transfer personal information out of the
European Economic Area or the United Kingdom, we rely on recognised transfer
mechanisms such as the European Commission's Standard Contractual Clauses, or
on an adequacy decision.

COOKIES
We use cookies to operate the store, remember your cart and understand how the
site is used. You can manage your preferences through our cookie banner or your
browser settings.

CHANGES TO THIS POLICY
We may update this policy to reflect changes in our practices or for
operational, legal or regulatory reasons. We will post the revised version here
and update the "Last updated" date.

CONTACT INFORMATION
Store name: Eldoinn
Company name: Eldoinn
Company address: Koevoetstraat 1, 1825MH Alkmaar, The Netherlands
Warehouse address: 679 Grove Rd, Harpenden AL5 1HD, United Kingdom
Company nr.: 72957425
Phone: +44 20 5786 3409
Email: info@eldoinn.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.