Shipping policy

SHIPPING POLICY

At Eldoinn we ship to customers across the UK.
Below is everything you need to know about how your order reaches you.

1. GENERAL SHIPPING INFORMATION
   We currently ship throughout the United Kingdom. Delivery times may vary depending on your location and the size or weight of your order.
2. PROCESSING TIME
   Orders are processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotions, processing may take slightly longer. We’ll let you know of any delay.
3. SHIPPING RATES
   Free shipping on all orders, no minimum purchase.
   Costs are always shown at checkout before you pay.
4. ESTIMATED DELIVERY TIMES
   Processing time: 2–3 business days
   Transit time: 4–9 business days
   Total delivery time: 6–12 business days
   Order cut-off time: 18:00
   Time zone: GMT (London)

Delivery times are estimates and may be affected by carrier delays or extreme weather.

1. WHERE WE SHIP FROM
   Orders are dispatched from our warehouse in the UK.
2. TRACKING
   You’ll receive a tracking link by email once your order leaves the warehouse. It can take 24–48 hours before the first carrier scan appears.
3. SHIPPING RESTRICTIONS
   We do not ship to PO Box addresses, military addresses (BFPO) or restricted areas. Some items may be subject to restrictions under United Kingdom regulations or carrier rules.
4. FAILED DELIVERY OR RETURNED PACKAGES
   If a delivery fails, the address was incorrect or the package is undeliverable, the order may be returned to us. We’ll contact you to arrange a new shipment, which may incur additional shipping costs.
5. LOST OR DAMAGED PACKAGES
   If your package is lost or damaged in transit, email us at info@eldoinn.com. We’ll open an investigation with the carrier and find a solution as quickly as possible.
6. MULTIPLE ITEMS
   Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing.
7. UPDATES TO THIS POLICY
   We may update this shipping policy from time to time. The most recent version is always available on this page. Last updated: 11-10-2026.
8. CONTACT INFORMATION
   Store name: Eldoinn
   Company name: Eldoinn
   Company address: Koevoetstraat 1, 1825MH Alkmaar, The Netherlands
   Warehouse address: 679 Grove Rd, Harpenden AL5 1HD, United Kingdom
   Company nr.: 72957425
   Phone: +44 20 5786 3409
   Email: info@eldoinn.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.