Refund policy

Returns

You can request a return within 14 days of receiving your order.

To qualify, the item must be returned in its original condition: unused, unworn, with all tags attached and in the original packaging. Proof of purchase (such as your order confirmation or receipt) is required.

To request a return, email us at info@eldoinn.com or use our Contact form. Once your request is approved, we'll send you a prepaid return label along with instructions on where and how to ship your package. Please note that returns sent without prior approval cannot be accepted.

Questions about a return? Reach out anytime at info@eldoinn.com.

Damaged, Defective or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away so we can review the issue and resolve it for you.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (e.g. food, flowers, plants)
Custom-made or personalized products
Personal care and beauty products
Hazardous materials, flammable liquids or gases
Gift cards

Unsure whether your item qualifies? Get in touch and we'll be happy to help.

Exchanges

We don't process direct exchanges. The quickest way to get the item you want is to return your original purchase and, once the return is approved, place a new order.

Right of Withdrawal (United Kingdom)

If your order is delivered within the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving it, without giving any reason. This right also applies to discounted items. To exercise it, simply notify us at info@eldoinn.com within this period. Items should be returned within 14 days of your notification. Please handle the items with care; we may deduct an amount for any loss in value caused by handling beyond what is needed to inspect the product.

Refunds

After your return arrives, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days (for withdrawals, no later than 14 days after we receive the item or proof of shipment). Your bank or card provider may need some additional time to process the refund.

If you haven't received your refund within 15 business days of approval, please contact us at info@eldoinn.com.

Contact Information

Store name: Eldoinn

Company name: Eldoinn

Company address: Koevoetstraat 1, 1825MH Alkmaar, The Netherlands

Warehouse address: 679 Grove Rd, Harpenden AL5 1HD, United Kingdom

Company number: 72957425

Phone: +44 20 5786 3409

Email: info@eldoinn.com

Customer service hours

Monday – Friday: 09:00 – 17:00 (GMT)

Saturday – Sunday: 11:00 – 16:00 (GMT)